Guarantee
Quality is at the centre of everything we do and we are committed to providing a service that our clients are 100% satisfied with, every time. If you are at all dissatisfied with the quality of your returned document you:
Can claim an immediate full refund, no questions asked.
OR
You can return your document telling us why you are dissatisfied with our editing or indicating the areas of the document which you feel are not up to standard, and we will re-edit your document for free. We will continue working with you until you are 100% satisfied.
Quality
In today’s competitive world, the language you use reflects your company’s image. Your material – whether it’s for communication purposes or for every day business life – needs to be well written to convey your message accurately.
English Trackers is quality-driven and, as such, we implement a quality control process that enables us to achieve consistently high levels of service.
- We believe that the final checks are of the utmost importance, so every document that our clients send to us is checked by at least two members of staff before it is returned.
- Our editors work at a rate of 4,000 words per day, with a minimum turnaround time for each job of 2 days, to ensure that they are able to complete their work to the highest possible standard.
- Our editor selection process guarantees that we work with only the best native English speaking editors with extensive professional experience in journalism or editing.
- We are committed to continually improving our services and so encourage all clients to give us their feedback on the service they have received.
