FAQ

You must first upload the document you wish to be edited in order to register with English Trackers. Once your document has been uploaded you will be sent an email containing your English Trackers username and password.

We generally go by the rule that editing is for documents written by non-native English speakers or very early drafts of documents and proofreading is more suitable for documents either written by native English speakers or which have been previously edited. If you are still unsure then visit our editing and proofreading pages.

Sure. First the proofreader checks to see which form of English – British or American – the client has requested. The proofreader then carefully goes through the text checking for typing, spelling or punctuation errors. These are corrected along the way using the 'track changes' function so that the client can see any modifications. When the document has been checked by the proofreader, a second proofreader then gives it a final check before sending it back to the client.

We are experts at correcting English. We think you'll find the information you need here.

If your document is in Microsoft Word (.doc) or Rich Text format (.rtf), just follow these simple steps to find out how many words there are in it:



Open your document with WORD, and click on TOOLS. Then click on the WORD COUNT option. If your document has footnotes or endnotes, be sure to click on the option INCLUDE FOOTNOTES AND ENDNOTES.

The number that appears next to WORDS is the total number of words in your document.

We receive documents from all over the world and our clients obviously use different languages to name their documents. As some languages use accents and some characters, the system renames the documents to avoid strange symbols being used in the place of accented letters or characters.

We've made an easy 5-step guide to help you use Track Changes. Get your polished document ready for the world!

Click here to view the full guide.

Click to see how Track Changes look on an edited document

Other Track Changes resources:

Track Changes for Dummies

Track Changes tutorial from Microsoft

No problem, just follow these easy steps:
1. Use your username and password to log into your Client space from the homepage. You will be taken directly to your Client space, where you will be able to see one or more of your jobs.
2. The job that is ready will have a green flag flying next to it, with the job status “Finished”. Click on the job and you will see two documents: the top one is the document you uploaded and the bottom one is your edited document.
3. Click on the edited document to download it onto your computer.

Check the junk or spam folder in your email account as the email may have been delivered here. If you still have not received anything after one hour, contact us via the LiveChat app on the site or use the contact form under the ‘Contact Us’ tab on the website to inform us and we will get in touch with you as soon as possible.

In Queue – your job has been paid for and we are in the process of allocating it to an editor. Don’t worry; your job will never be in the queue for more than 4 hours during working hours.
Your job will go through 5 stages in total:

Pay Now – your job has been successfully uploaded and you now need to go to our secure payment portal and pay for it.
Editing – one of our editors is working on your job. You will have received an email informing you of the deadline for delivery of your edited document.
Finished – you’ve received an email to tell you your document is ready for collection. Just log into your space, click on the job that shows the “Finished” flag and download your edited job.
Completed – your job is closed and has been archived. It will stay in our system for 3 months and then be deleted.

This may be because you have not completed the payment process. English Trackers uses a prepaid system and cannot begin work on your document until payment has been received. As soon as payment has been completed you will receive an email from English Trackers notifying you of the return date for your job.

English Trackers does not charge any handling fees but we do have a minimum word submission rate of 500 words, so anything from 1 word to 500 words will be charged at the 500-word price.

English Trackers has a minimum 500-word submission, so any jobs between 1 – 500 words are automatically charged at the 500-word rate, the system therefore counts them as 500-word jobs and renames them as such.

Certainly, just zip all your documents together and upload the zipped file. Make sure you add up the word count of all the documents and enter that as the total word count. You will then only have one invoice to cover all the documents and you only need make one payment. All the documents will be returned to you together in a zipped file.

The default currency for the English Trackers site is US dollars. The prices we quote in our instant quote calculator are for reference only. When you opt to pay with your PayPal account, PayPal will take the USD amount and convert it to euros using their conversion rate, which may differ slightly from our own. This results in a slight discrepancy due to the exchange rates.

In order to purchase English Trackers credit you must first upload the document you wish to be edited. You will then be sent an email with your English Trackers username and password. Log into your client space using these details and you can then opt to purchase English Trackers credit in order to pay for your job.

Sure, just log into your Client space using your username (email address) and current password. Click on the “My Details” button and then “Login info”. Remember to click the “Edit my details” button so that you can type in the new password. Click “Save my details” once you have entered the new password. You can be sure your new password is correctly saved by checking your email box for a confirmation email from our system.

Just log into your Client Space and click on the “My Details” button. The amount of credit in your account will be displayed in the Total Credit box on the top left-hand corner.

To ensure we only ever return the highest quality work to our clients, we first allocate your job to an Editor whose responsibility it is to edit your piece up to the standard of a native writer.
The Auditor is then responsible for double-checking the piece. In some cases, the two may confer and work together as a team to find the most appropriate phrasing.

Your documents will be removed from your Client space and our database after 3 months, unless you request their removal earlier. To do this, simply contact us via the site’s contact form, giving us all the relevant information. We’ll be happy to delete your document and send you an email confirming that the process is complete.

Our site was primarily designed with the protection of clients’ documents in mind. The only person that has access to your password-protected Dedicated Client space is you. When your job is uploaded we will allocate it to an Editor/Auditor team, and only they will work on it. All our members of staff are bound by a confidentiality clause and must adhere to company policy in this domain. If you wish for a confidential document to be deleted from our database before the usual 3-month storage time, please contact us via the contact form with all the relevant details and we’ll be happy to remove your document.

At English Trackers our Editors work to rigorously high quality standards and all documents are also audited before being delivered back to you. Nevertheless, we understand that some clients may feel unsure about using a prepaid system, therefore our quality guarantee programme has been designed to ensure your peace of mind. If you are unsatisfied with the quality of editing of your finished document, English Trackers will refund your money – no questions asked - or re-edit it for free if it is not up to our highest standards.

If you are unsatisfied with the quality of your completed document, please get in touch with us via any of the methods outlined on the Contact page. If you wish to contact us via the contact form or by email, please state your invoice ID number as this will speed up the Quality Guarantee process. Your invoices can be found by clicking on 'Invoices' in your dedicated client space and the invoice ID is the number at the top right hand corner.

Certainly. Our editors are all native English speakers with extensive experience in journalism, editing or public relations. Editors receive training to ensure that they edit to English Trackers high standards. If you would like further detail then please visit our Editors page where you can read about our requirements for editors and Senior editors as well as a selection of their biographies.

Write, write, write and then rewrite! Rewriting is the most important part of writing; coming back to a text with your editor’s hat on is vital. Be hard on yourself, ask yourself why you chose that verb or adjective and not another. Put yourself in the reader's position, ask whether they can follow what you are saying and if you still have their attention. Then sleep on it and come back the next day to do a final proofread before you publish. Did you check out our 'How to Write Series' yet?

Practise, practise, practise! You can hone your English editing skills by being ruthless with your own writing. Reread what you have written, ask yourself if your message is clear, remove any unnecessary words, simplify wherever possible and then do it all again until all you are left with an uncluttered and precise text.

Editing is important because you want your readers to understand your message clearly. Having an editor go through your work means it benefits from a fresh pair of eyes and the writing skills of a professional.

Visitors to your website probably don’t have a lot of time so what you write needs to grab their attention and keep it long enough to deliver your message. People are drawn to headlines or titles, so divide your text up into easy-to-consume sections. Bullet points work well for delivering information in an uncluttered way. Always get a second or third person to reread your writing so you can be sure you are posting quality web content.